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[661] TyTy plants died, Warranty not honored

The plants were a reasonably good deal, guaranteed to grow, and there was a wide selection so I decided to try them. I should have looked up reviews first. Here are the facts:

I bought two bare root trees, ten raspberries, 8 various other berries, one banana bulb, and three grape plants. After the 25% addition for shipping total was $165.

The raspberries went to my brother, a grape and a tree went to my neighbor. All the berries died, my tree died (never grew anything), neighbor's tree died after minor growth. Banana grew to be a couple feet tall and bulb disintegrated. One grape plant did well, the other was very small to start with but survived...$165 for two grape plants.

So I tried to get replacement plants. I started talking to them mid January. Turns out only one guy handles returns, and he is in only one hour a day, and I got run arounds for several days on multiple occasions about when he was supposed to be coming in next.

After innumerable phone calls, repeated faxes of return authorization request, costs to return dead plants, and 10 weeks elapsed time I finally got *some* of the plants they promised to send. When the replacements finally came the tree was missing.

Not only this, but when I called two weeks after my plants were to be shipped (to find out where they were) the plants had been shipped and no one knew it. They told me to call back later to see if the banana could be pulled up before the leaves formed and it could be identified...

If you want plants that won't grow and want a ton of trouble and additional costs to get the supplier to almost honor their warranty, go to TYTY...

Posted 4 months ago

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